Moving forward, making changes and getting ready for the new Lakeland Automall

Getting closer to completion, Lakeland Hyundai building Monday February 10, 2014
Getting closer to completion, Lakeland Hyundai building Monday February 10, 2014

It’s been a long time in the planning. It’s been a long time in process. It’s just been a long time coming. For over 30 years, Lakeland Automall has been a cornerstone on West Memorial in Lakeland. One of the many car dealers that used to dominate the landscape, time just took its toll on many of the dealerships as they looked for new areas of conquest and better locations. Today, the area is served by a few diehard dealerships that made it through the recession and are reinvesting into the community.

That’s what happened to Lakeland Automall. It was a conscience decision to reinvest into the community and rebuild those foundations that started with Bill Mutz and his family before handing over the reins to Greg Balasco in 2009. Sure, there were some hiccups and bumps in the road, but that is to be expected of any transition. We’re just disappointed that we couldn’t effectively reach out to all of our customers with the best all of the time.

It’s been a long and thought driven process to lead us where we are today. We’ve made it a dedication to our staff, our customers and our future to truly strive to be the best. It just makes sense. We know that we will never be able to please everyone, but we at least want to try. It’s a philosophy that starts with the owner and starts with all of the Lakeland Automall the staff. We know that in order to have the best automotive dealership in the area, it takes more than just selling cars – it takes a dedication from every employee and a commitment to making sure everyone is treated fairly, honestly and with consideration – all of the time.

Over the years we’ve seen a lot of customers, sold a lot of cars, trucks, SUV’s, vans, sport cars and fleet vehicles. We know that sometimes things don’t exactly turn out the way the customer wanted or even the way we wanted, but in every case, we wanted the best. It’s taken a re-dedication of every member of our team to make sure that the customer comes first, even if we can’t find them the deal they are looking to find. We hope that we can, but sometimes things just don’t work out and it’s not really anyone’s fault – it just happens.

As we get ready for our grand opening of the Lakeland Hyundai and Lakeland Ford showrooms, our investment isn’t just into our business but into the Lakeland community and the residents of Central Florida. We live and work here because we like the weather, we like the people and we like community and area. We believe there is no place better to conduct business and we want you to feel the same way. We’re here to prove to you why Lakeland Automall is the best place to buy. Give us a try if you never have, or give us a try if y have – we want to make sure you have the very best experience possible.